Video

Memory Scents Candles FAQ

What are the ingredients and products?

Our Memory Scents Candles are hand-poured using premium soy wax, lead-free cotton wicks, and high-quality fragrance oils. Each candle comes in a beautiful reusable glass jar with a natural wooden lid, making them both eco-friendly and elegant.

Are your fragrances safe?

Yes! Our fragrances contain only trace amounts of skin-safe phthalates - the same harmless types used in vitamins, cosmetics, and other everyday products.

What is the return policy?

Due to the custom, personalized nature of our Memory Scents Candles, all sales are final. However, we guarantee the quality of our craftsmanship and will replace any candle that arrives damaged or defective. Your satisfaction with your memory experience is important to us.

How long does shipping take? 

Since your candle is custom-made, please allow 3-5 business days for creation plus standard shipping time. We hand-pour each candle to order, then allow proper cooling and curing time (up to 48 hours) to ensure the best scent and burn quality.

What is the best time to burn my candle?

For optimal performance, we recommend waiting 24 hours after receiving your candle before lighting to allow any shipping stress to settle.

Will you be adding new scents to your collection?

We're constantly creating new featured scents that may spark cherished memories for our customers. Check back regularly to discover new fragrances that might transport you to a special moment or place.

Can you help with wedding favors or party gifts? 

We'd be honored to create memory-inspired candles for your special day! Whether it's wedding favors, sweet sixteen gifts, or celebration keepsakes, we'll work with you to create something truly meaningful for your guests.

*Don't see your question here? We'd love to hear from you! Email us at MemoryScentsCandles@gmail.com with any additional questions about creating your perfect Memory Scents experience.*